Notification about cancellation for consumers placing orders for private use
Right of cancellation
You are entitled to cancel your contractual declaration within two weeks without specifying reasons, giving notice in text form (e.g. letter, fax, e-mail) or by sending back the item.
This period starts at the earliest on acknowledgement of this notification, or if the goods are delivered then it starts when the goods are received by the recipient. In order to comply with the cancellation deadline, it is sufficient to send the cancellation or the item in good time.
The cancellation should be directed to:
Biocomfort GmbH & Co. KG
Biocomfort Diagnostics GmbH & Co. KG
Customer service
Tel. +49 (7158) 980 160
Fax +49 (7158) 980 1699
info@biocomfort.de
Bernhäuser Straße 17
73765 Neuhausen a. d. Fildern
Germany
Postfach 1273
73762 Neuhausen a. d. Fildern
Germany
Consequences of cancellation
In the event of an effective cancellation, products and services received by both parties shall be returned and any obtained benefits (e.g. interest) refunded.
If you are unable to return the received products or services to Biocomfort in full or if they are in a worse condition than that in which they were received, you shall be obliged to provide us with compensation. In terms of the transfer of items, this does not apply if the impairment is solely the result of having inspected them – such as you would have the opportunity to do in a shop, for example. In other respects, you can avoid the obligation to provide compensation by not taking the item into service as an owner and by avoiding any action that would impair its value.
Items suitable for sending as packages shall be returned. Items that cannot be sent as packages shall be collected from your address. If you are returning an item from a delivery of goods with a total order value not exceeding 40.00 euros, you shall be responsible for paying the costs of the return delivery if the delivered goods correspond to what was ordered. Otherwise, you shall not be required to pay for the return delivery.
